VoiceGain Platform Pricing Announced

Updated: May 31, 2019

Irving, TX. Today VoiceGain has announced it very competitive pricing for its ASR / IVR platform.

Terminology

To understand how the pricing applies to the various components and services of the VoiceGain platform let's define some of the terminology used:

Time - generally the time referenced in pricing is the Audio time, not the processing time. For example, if 1 hour long audio is submitted for off-line recognition and the recognition takes 20 minutes, the customer will be billed for 60 minutes of ASR time.
ASR service - use of Speech Recognition service. Just the time that the ASR Engine is actively listening - from START RECOGNIZE to SUCCESS/NOMATCH/NOINPUT - is billed.
IVR service - use of either MRCP- or SPI-based IVR service. Time billed is from start of the MRCP or SPI session to the end of it.
Cloud - services provided by VoiceGain in the cloud - pricing has to cover both the license and the actual cost (hardware, power, bandwidth) of the services
OnPrem - services run on customer provided hardware - the price has to comes just the license
Preemptible - less expensive services, which are more likely to require retry if the resource providing the service got evicted.
Off-line - services that get queued for processing. Because of the more efficient use of resources these service benefit from lower pricing
Standard Model - one of the standard VoiceGain Acoustic Models available to all customers
User-Trained (Custom) Model - Acoustic Model trained by the Customer. There is no cost to Custom Model Training OnPrem as it uses Customer resources; however, use of Custom Models has a higher license fee.

ASR - Standard model: 1.20 cents per minute
ASR - Custom Model: 1.60 cents per minute
IVR session: 0.05 cents per minute
Customer is responsible for provisioning phone numbers (SIP trunks) if needed by the IVR

Details about how time is counted towards billing, SLA, etc.

None of the billing is per port. VoiceGain does not license or bill ports - only the time used is billed.
If ASR is used together with IVR then the ASR time is billed on top of IVR.
ASR time accrues at 5 second increments with minimum charge of 15 seconds.
IVR time accrues at 15 second increments with minimum session charge of 60 seconds
There is a minimum charge of $3.00 per phone number per month which includes 2 hours of call time.
Preemptible SLA are 99.8, otherwise the SLA is 99.95. SLA numbers are computed monthly.
Large volume discounts are available to customers using OnPrem deployments.
User-Trained Custom Model is available in the Cloud at specified Real-Time Cloud pricing with a minimum monthly charge of $2,500.00 which includes 2,500 ASR hours. Please contact sales@voicegain.ai for more information.
At his point Custom Model training in the Cloud is still only on our Roadmap - exact availability will be announced by end 2019.