The team behind VoiceGain has more than 12 years experience of using Automated Speech Recognition in real wold - developing and hosting complete IVR systems for large enterprises.

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We built IVRs on top of our own IVR Dialog platform, utilizing AI to guide the dialog and to improve the recognition results from commercial ASR engines.

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When the combination of hardware and AI developments made Deep Neural Networks possible, we decided to start working on our own DNN Speech Recognizer, initially with the goal to augment the ASR engines that we used in our IVR. Very quickly we noticed that with our new customized ASR used for IVR tasks we could achieve results better than with the commercial ASRs.

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This lead us to launch a full scale effort to build a complete ASR platform that would allow for easy model customization and be easy to use in IVR applications. From our IVR experience we knew that large enterprise IVR users are very price sensitive plus require tight security compliance, that is why we also from day 1 worked on making our VoiceGain platform deployable on-prem.